Shipping policy

Please read our Shipping and Guarantee policy before making any purchases.

PAYMENT

Sales tax will be applied to sales within Florida. We can hold corals up to 10 days after payment has been made.

PRODUCT SHIPPING

• All non-live Products will be shipped within 1 business day by UPS Ground unless upgraded. Free Shipping on all non-live products over $100.

• Local Pickup available within 1 hour of order durning business hours except for In-Store Tanks which will be available for pickup within 1 business day.

• Local Delivery available for In-Store Tanks within 40 miles of store.

• All Drop Ship Tanks will ship with Free Shipping to your home from the manufacturer.

CORAL SHIPPING

• All live items are shipped by UPS Next Day Air.

• To lower the risk of shipment delay, we ship on Tuesdays only. You will receive your shipment by noon of the following day.

• When placing the order, please be sure to select which day you would like for us to ship your coral.

• Coral will be packed in an insulated foam box with Ice or Heat packs depending on the weather.

• Florida Residents pay $35 flat rate shipping.

• Contiguous U.S. pay $50 flat rate shipping.

• FREE Shipping on Orders over $400.

• Free local pick up is available, please select which date when ordering you would like to pickup your coral, orders must be picked up within 10 days.

• Shipping within US contiguous only, no Hawaii, Alaska, or international shipping available.

LIVE ARRIVAL GUARANTEE

We use specific packing means necessary to ensure the safe arrival of your live coral. In the unlikely event of DOA(Dead on Arrival), please contact us within 2 hours of delivery. Carefully inspect the package and send 2 clear pictures of the dead coral via message or email. Please do not throw away the deceased coral without Lush Corals authorization; doing so will void the guarantee. After approving the DOA, a store credit (not including shipping cost) will be issued for future purchases. First attempt has to be met in order to qualify for our live arrival guarantee. Sorry we can not be held responsible of any shipping carriers delay due to weather or mechanical events that it's out of our control.