Refund policy

At Lush Corals, we strive to keep all information on our website accurate, complete, and current. However, despite our best efforts, some content may occasionally be incorrect, outdated, or incomplete. We make no guarantees regarding the accuracy, completeness, or timeliness of any information presented. Product availability, attributes, and pricing may vary from what is listed. We reserve the right to change product details, pricing, and availability without notice.  Email order confirmations are sent as a standard practice but do not signify acceptance of your order or a binding agreement to sell. We reserve the right to limit order quantities, refuse service, and require verification before accepting or shipping any order.

 

Please inspect your shipment immediately upon delivery. If items arrive damaged, you must notify us within 3 days. Keep all original packaging and damaged items for carrier inspection, and provide clear photos to help us process your claim and replacement. If damage is not reported within the 3-day window, replacements or refunds will be at our sole discretion. For damage caused during shipping, we will handle the claims process. Contact us via email at info@lushcorals.com or call (561) 620-6000 as soon as possible to begin the claims process.

 

Lush Corals, Inc. is not liable for damage caused by equipment failures, including harm to property, livestock, or the equipment itself. We are happy to assist with issues, but warranty claims must be directed to the product’s manufacturer. Manufacturer warranties are the responsibility of the manufacturer, not Lush Corals. Please refer to our return policy for additional details.

 

If you're unsure about a product or its warranty, please contact us before ordering to avoid unnecessary returns.

• Products in their original, unopened packaging can be returned within 30 days for an exchange, store credit, or refund (excluding shipping and handling). A 10% restocking fee applies, and the customer is responsible for return shipping.

• Coral sales are final except for the Live Areival Guarantee above.

• In-Store Aquariums can be returned within 5 business days. The aquarium must be in the same condition as received. No water must have been put in the tank. A 25% restocking fee applies, and the customer is responsible for returning the aquarium to the store. No refund will be given if the auarium was delivered or the stand was assembled.

• Drop-Ship Aquariums are final. Drop-Ship Aquariums are non-returnable and non-refundable once order has been placed with the manufacturer. Partial refunds may be considered only if the product has not been shipped and will be at the discretion of Lush Corals and/or the manufacturer.

RETURN HIGHLIGHTS

• Only new, unused items are eligible for a refund (minus restocking fee).

• Return processing may take up to a week.

• Customers are responsible for return shipping and insurance.

• All original components and packaging must be included.

• We will handle shipping damage claims once notified.

 

Returns require a Return Authorization (RA) number issued within 30 days of the purchase date. After 30 days, we will refer you to the manufacturer for warranty support. Returned items must include all original packaging, manuals, accessories, and components in resalable condition. The RA number must be clearly visible on the outside of the package. Shipping and handling charges are non-refundable. If shipping was initially free, we will deduct an estimated 10% of the product’s retail price to cover shipping.

Returns must not use Lush Corals shipping account numbers.  To begin a return, please contact us via email at info@lushcorals.com or call (561) 620-6000.