[{"title":"What is Lush Reef Rewards?\n\n","content":"

Lush Reef Rewards is our free loyalty program. Earn points on qualifying purchases, redeem them for store credit, and unlock lifetime VIP discounts on eligible fish, corals, and invertebrates.

"},{"title":"How do I join Lush Reef Rewards?","content":"

Simply create a free Lush Corals account. You'll automatically become a rewards member and receive 500 welcome points when eligible.

"},{"title":"How do I earn rewards points?","content":"

Earn 1% back in points on qualifying aquariums, equipment, food, and supplies, and 5% back on qualifying fish, corals, and invertebrates. You can also earn bonus points through eligible activities.

"},{"title":"What are Torch VIP and Holy Grail VIP?","content":"

Torch VIP unlocks at $2,500 in qualifying lifetime spending and gives you an extra 5% off eligible livestock for life. Holy Grail VIP unlocks at $10,000 and gives you an extra 10% off eligible livestock for life.

"},{"title":"Do aquarium and equipment purchases count toward VIP status?","content":"

Yes! Qualifying aquarium, lighting, pump, equipment, food, supply, and livestock purchases all count toward your lifetime spending. For example, a qualifying $2,500 aquarium purchase can immediately unlock Torch VIP.

"},{"title":"Do my VIP benefits expire?","content":"

No. Once you've unlocked Torch VIP or Holy Grail VIP, your VIP tier benefits last for life, subject to the program terms.

"},{"title":"Can VIP discounts be combined with sale prices?","content":"

Yes! VIP discounts stack with eligible livestock sale prices, and you continue earning rewards points on qualifying purchases. Auctions and certain excluded offers are not eligible.Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"},{"title":"How do I redeem rewards points?","content":"

Shopping online? Redeem your points for store credit through Lush Reef Rewards. Your credit will automatically be available at checkout when you're signed in.

Shopping in-store? Leave your points unredeemed! Our team will redeem them for you at checkout.

"},{"title":"Can I earn and redeem rewards both online and in-store?","content":"

Yes! You earn rewards points on qualifying purchases both online and at our Boynton Beach store.

Shopping online? Sign in to your account and redeem your points for store credit before checkout.

Shopping in-store? Leave your points in your account! Our team will redeem them directly at checkout through our POS system. There's no need to claim a reward or generate a discount code beforehand.

Make sure you're using the same customer account so your points and lifetime VIP spending stay connected.

"},{"title":"Do my rewards points expire?","content":"

Lush Reef Rewards points currently do not expire. Individual redeemed reward codes may have separate terms or expiration dates.

"},{"title":"What do approved, pending, and cancelled points mean?","content":"

Approved points are available to redeem. Pending points are awaiting verification before they can be used. Cancelled points will not be awarded, such as points associated with cancelled or refunded orders.

"}]